Terms of Purchase

1. Acceptance of Terms

By placing an order on Huda Beauty Official Store (operated via hvdabeautyies.com, “we”, “us”, “our”), you (“you”, “your”) agree to be bound by these Terms of Purchase, as well as our Privacy Policy and any additional terms referenced herein. These terms apply to all purchases of products (makeup, skincare, fragrance, beauty tools, etc.) made through our website. We reserve the right to update these terms periodically; continued use of our website or placement of orders after updates constitutes your acceptance of the revised terms.

2. Eligibility to Purchase

To place an order on our website, you must:
  • Be at least 18 years of age (or have the consent of a parent/legal guardian if you are under 18);
  • Provide accurate, complete, and current information (including shipping, billing, and contact details);
  • Have a valid payment method accepted by our website;
  • Be purchasing products for personal use or legitimate business purposes (not for resale without prior written approval from us).

3. Order Placement & Confirmation

3.1 Order Submission

When you submit an order through our website, you are making a binding offer to purchase the selected products at the listed price (in USD, as all transactions on our site are conducted in USD). All product prices are displayed inclusive of applicable taxes (where required by law), but exclusive of shipping fees—we offer free shipping on all orders worldwide, as detailed in Section 5.

3.2 Order Confirmation

We will send an initial email acknowledgment to your provided email address (e.g., confirming receipt of your order) within 24 hours of submission. However, this acknowledgment does not constitute acceptance of your order. We reserve the right to accept or reject your order (in whole or in part) for any reason, including but not limited to:
  • Product unavailability or stock errors;
  • Pricing errors or discrepancies;
  • Suspected fraud or unauthorized payment activity;
  • Incomplete or inaccurate shipping/billing information.
If we accept your order, we will send a final order confirmation email with details (order number, product list, shipping address, delivery timeline) to confirm that your order has been processed and dispatched.

4. Payment Terms

4.1 Accepted Payment Methods

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment options as displayed at checkout. All payments are processed through trusted third-party payment providers, and we do not store your full payment details (consistent with our Privacy Policy).

4.2 Payment Security

By providing payment information, you confirm that you are the authorized user of the payment method. We use encryption and secure payment processing to protect your payment data, but you acknowledge that no online payment method is entirely risk-free (see Section 5 of our Privacy Policy for additional security details).

4.3 Payment Authorization

We will authorize your payment method at the time of order submission to verify funds availability. If authorization fails, your order will not be processed, and we will notify you via email to resolve the issue.

5. Shipping & Delivery

5.1 Shipping Coverage

We offer free shipping on all orders to all destinations worldwide. No minimum order value is required to qualify for free shipping.

5.2 Dispatch & Delivery Timelines

  • Dispatch Time: Most orders are processed and dispatched within 1–3 business days of order confirmation (excluding weekends and holidays). If there is a delay in dispatch (e.g., due to product restocking), we will notify you via email with an updated timeline.
  • Delivery Time: Standard delivery takes 6–12 business days from the date of dispatch, regardless of domestic or international destination. Delivery times may vary slightly due to customs processing (for international orders) or carrier delays, which are outside our control.
  • Expedited Shipping: We offer expedited shipping options for an additional fee (pricing displayed at checkout). Expedited delivery timelines will be confirmed at the time of order placement.

5.3 Shipping Updates

Once your order is dispatched, we will send a shipping confirmation email with a tracking number (where available) to allow you to monitor your order’s progress. You may track your order via the carrier’s website or through your account on hvdabeautyies.com.

5.4 Delivery Responsibilities

You are responsible for providing a complete and accurate shipping address. We are not liable for orders delivered to incorrect addresses due to information provided by you. If you are unavailable to receive your order, the carrier may leave a delivery notice or attempt redelivery (per carrier policies). Undelivered orders returned to us due to incorrect addresses or failed delivery attempts may be subject to reprocessing fees or cancellation (with a refund minus any non-recoverable shipping costs).

6. Returns & Refunds

6.1 Return Eligibility

We offer a 60-day return policy for most products, starting from the date of delivery. To be eligible for a return:
  • Products must be unused, unopened, and in their original packaging (with all tags, seals, and accessories intact);
  • Proof of purchase (order confirmation email or receipt) must be provided;
  • Custom or personalized products are non-returnable, unless they arrive damaged or defective.

6.2 Return Process

To initiate a return:
  1. Contact our customer service team at service@hvdabeautyies.com with your order number and reason for return.
  1. We will review your request and, if approved, send a return authorization (RA) number and return shipping instructions (including details on free return shipping, where applicable).
  1. Package the product securely with the RA number clearly marked on the outside, and ship it to the address provided in the return instructions.
  1. We recommend using a trackable shipping method for returns, as we are not responsible for lost or damaged return shipments.

6.3 Refund Processing

  • Once we receive and inspect your returned product (typically within 3–5 business days of delivery to our warehouse), we will confirm approval of your refund via email.
  • Refunds are processed within 5–10 business days of approval and will be credited to your original payment method.
  • Refund amounts include the full product price (in USD) but do not include any expedited shipping fees (if applicable), which are non-refundable.
  • If you received a defective or incorrect product, we will cover all return shipping costs and issue a full refund or send a replacement (at your choice).

7. Product Information & Availability

7.1 Product Descriptions

We strive to provide accurate and detailed product descriptions (including ingredients, colors, sizes, and usage instructions) on our website. However, we do not guarantee that product images or descriptions are entirely free of errors (e.g., slight color variations due to device display settings). If you have questions about a product, contact our customer service team before placing an order.

7.2 Product Availability

Product availability is displayed on each product page (e.g., “In Stock”, “Out of Stock”, “Pre-Order”). We reserve the right to limit quantities per order (e.g., to prevent resale) and to discontinue products at any time. If a product becomes unavailable after your order is confirmed, we will notify you via email and issue a full refund for the unavailable item.

8. Cancellations

8.1 Order Cancellations by You

You may cancel an order within 24 hours of order submission by contacting us at service@hvdabeautyies.com. If your order has already been dispatched, you will need to follow our return process (Section 6) once you receive the product.

8.2 Order Cancellations by Us

We may cancel an order at any time (before or after dispatch) if:
  • The product is unavailable due to stock errors;
  • We suspect fraud or unauthorized activity;
  • You violate these Terms of Purchase or our Privacy Policy;
  • Delivery is prohibited by law in your destination country.
If we cancel your order after payment has been processed, we will issue a full refund within 5–10 business days.

9. Limitation of Liability

To the maximum extent permitted by applicable law:
  • We are not liable for any indirect, incidental, or consequential damages (e.g., loss of use, loss of profits) arising from your purchase or use of our products;
  • Our total liability for any claim related to your order (e.g., defective products, delivery delays) is limited to the total amount you paid for the affected products;
  • We are not liable for delays or failures caused by events outside our control (e.g., natural disasters, carrier strikes, customs holds).

10. Governing Law

These Terms of Purchase shall be governed by and construed in accordance with the laws of the state of Arkansas, United States, without regard to its conflict of law principles. Any disputes arising from these terms or your purchase shall be resolved through negotiation first; if negotiation fails, disputes may be submitted to the courts of Fayetteville, Arkansas, United States.

11. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact our customer service team:
  • Address: 58 North U.S.A Dr Fayetteville Arkansas United States