Shipping Policy

Huda Beauty Official Store Shipping Policy

At Huda Beauty Official Store, we’re committed to delivering your beauty essentials quickly and reliably, with transparent shipping terms that align with our goal of exceptional customer experience. Below is a complete breakdown of our shipping coverage, timelines, costs, and more.

1. Shipping Coverage & Fees

  • Global Shipping: We offer shipping to all destinations worldwide—whether you’re in the United States, Europe, Asia, or beyond, you can enjoy our beauty products delivered to your door.
  • Free Shipping on All Orders: There’s no minimum purchase required to qualify for free shipping. Every order (regardless of size or value) ships for free, with no hidden fees added at checkout. All transactions are conducted in USD, and shipping costs are already waived for all customers.

2. Order Processing & Dispatch Time

  • Processing Timeline: After you place an order on hvdabeautyies.com, our team processes it within 1–3 business days (excluding weekends and holidays). Processing includes verifying payment, checking product stock, and preparing your order for shipment.
  • Dispatch Notifications: Once your order is packed and shipped, we’ll send a shipping confirmation email to the address you provided during checkout. This email includes a tracking number (where available) and a link to monitor your package’s journey.
  • Stock Delays: In rare cases where a product is unexpectedly out of stock after order placement, we’ll notify you via email within 2 business days. You can choose to wait for restocking (we’ll share an estimated dispatch date) or cancel the item for a full refund (processed within 5–10 business days per our Refund Policy).

3. Delivery Timeframes

Delivery times start from the date your order is dispatched (not the order placement date) and vary slightly by destination, but follow this standard timeline:
  • Global Delivery: All orders (domestic within the United States and international) take 6–12 business days to arrive from dispatch. This includes time for carrier transit and, for international orders, customs processing (which may add 1–3 extra days in some cases, though this is outside our control).
  • Expedited Shipping: For faster delivery, we offer expedited shipping options at an additional cost (pricing is displayed at checkout based on your location). Expedited delivery times are confirmed during checkout—typically 2–5 business days from dispatch for most destinations.

4. Order Tracking

  • Track Your Package: Once your order is dispatched, use the tracking number in your shipping confirmation email to monitor its status. You can track via the carrier’s official website or by logging into your account on hvdabeautyies.com (under “Order History”).
  • Tracking Limitations: For some international destinations, tracking updates may be limited once the package leaves the United States. If tracking stops updating, rest assured the package is still in transit—carriers often resume updates once it reaches the destination country.

5. Shipping Address Requirements

  • Accurate Addresses: To avoid delivery delays or misdeliveries, provide a complete and correct shipping address (including apartment numbers, street names, and postal codes) during checkout. We are not liable for orders delivered to incorrect addresses due to incomplete or inaccurate information provided by you.
  • Address Changes: If you need to modify your shipping address after placing an order, contact our customer service team at service@hvdabeautyies.com within 24 hours of order placement. We cannot change addresses once the order has been dispatched.

6. Special Shipping Cases

  • Customs & Duties (International Orders): For orders shipped outside the United States, customs duties, taxes, or import fees may be imposed by the destination country. These charges are the responsibility of the recipient (not Huda Beauty Official Store) and are collected by the carrier upon delivery. We recommend checking your country’s customs regulations before placing an order to understand potential additional costs.
  • Undelivered Packages: If a carrier is unable to deliver your package (e.g., no one is available to receive it, address is incomplete), they will typically leave a delivery notice with instructions to reschedule delivery or pick up the package from a local facility. If the package is returned to us as “undelivered,” we will notify you via email. You can choose to have the order resent (at no extra cost, if the issue is due to carrier error) or request a full refund.
  • Lost or Damaged Packages: If your package is marked as “delivered” but not received, or arrives damaged, contact us at service@hvdabeautyies.com within 7 days of the expected delivery date. Include your order number, tracking number, and photos (for damaged items) — we will investigate with the carrier and resolve the issue (e.g., send a replacement or process a refund) within 3–5 business days.

7. Contact Us for Shipping Questions

If you have inquiries about your order’s shipping status, delivery timeline, or need help with address changes, reach out to our customer service team:
  • Website: hvdabeautyies.com (log into your account to view shipping updates under “Order History”)