Refund Policy

Huda Beauty Official Store Refund Policy

At Huda Beauty Official Store, we want you to be fully satisfied with your purchase. Our refund policy is designed to be transparent, straightforward, and aligned with our commitment to exceptional customer care—here’s what you need to know about eligibility, processes, and timelines.

1. Refund Eligibility

To qualify for a refund, your request must meet the following criteria:
  • Return First, Refund After: Refunds are only processed once we receive and verify your returned items (per our 60-day return policy, counting from the date your order is delivered).
  • Item Condition: Returned products must be unused, unopened, and in their original packaging (including all tags, seals, accessories, and product inserts). Damaged, used, or tampered items are not eligible for a refund, unless the damage/defect occurred during shipping (see Section 3 for details).
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email (sent after order placement) or order number (found in your account on hvdabeautyies.com).
  • Exceptions: Custom or personalized products are non-refundable, unless they arrive with manufacturing defects or are incorrect (e.g., wrong item shipped).

2. How to Request a Refund

Follow these steps to initiate a refund:
  1. Start a Return Request: Before requesting a refund, contact our customer service team at service@hvdabeautyies.com with:
    • Your full name (as it appears on the order);
    • Your order number;
    • The reason for your refund (e.g., “unwanted item,” “defective product,” “wrong item received”);
    • Photos of the item/packaging (if reporting damage or defects).
  1. Receive Return Authorization (RA): If your request is eligible, we will send you an RA number and a dedicated return address (do not use our operational address at 58 North U.S.A Dr, Fayetteville, Arkansas unless explicitly instructed—this is not a return facility).
  1. Ship the Item Back: Package the item securely with the RA number clearly marked on the outer box, then ship it to the provided return address. We recommend using a trackable shipping method (you will be responsible for lost or misdirected return shipments).
  1. Await Inspection: Once we receive your return (typically 3–5 business days after delivery to our warehouse), our team will inspect the item to confirm eligibility. We will notify you via email once inspection is complete—either to approve your refund or explain why it was denied.

3. Refund Timelines & Details

  • Processing Time: Approved refunds are processed within 5–10 business days of inspection. You will receive a confirmation email once the refund is initiated.
  • Refund Method: Refunds are credited to your original payment method (e.g., credit card, debit card) used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider (typically 3–7 business days, but may vary).
  • What’s Refunded:
    • Full product price (in USD, as all transactions are in USD);
    • Free shipping costs (since we offer free shipping on all orders, no additional shipping fees are deducted).
  • What’s Not Refunded:
    • Expedited shipping fees (if you opted for expedited delivery—these are non-refundable even if the order is returned);
    • Costs associated with return shipping (unless the refund is due to our error, e.g., defective/wrong item—we will cover return shipping costs in these cases).

4. Special Cases

  • Damaged/Defective Items: If your item arrives damaged, defective, or incorrect (due to our error), contact us within 7 days of delivery. We will cover all return shipping costs, process your refund within the standard 5–10 business days, and optionally send a replacement (at your request, if the item is in stock).
  • Cancelled Orders: If you cancel an order within 24 hours of submission (and before it’s dispatched), we will process a full refund within 5–10 business days. If the order has already been dispatched, follow the return process above to request a refund.
  • Missing Refunds: If you haven’t received your refund within the stated timelines:
    1. Check your spam/junk folder for our refund confirmation email;
    1. Contact your payment provider to confirm if the refund is pending;
    1. Reach out to us at service@hvdabeautyies.com with your order number and refund confirmation email (if received) for further assistance.

5. Contact Us for Refund Questions

If you have questions about your refund status, eligibility, or the process, please contact our customer service team at:
  • Website: hvdabeautyies.com (log into your account to view order and refund history)